Refund &
cancellation policy

Deposits and what they're for

Our contracts take a 10% deposit to lock your start date and trigger material orders. It's credited fully against stage one — it's not a fee, it's the first instalment of work you're getting.

Before work starts

• Cooling off — WA home building contracts give you a cooling-off period after signing. Cancel inside it and the deposit comes back minus only costs we've genuinely incurred (custom-ordered materials already placed, for example — itemised for you).
• After cooling off, before site start — we refund the deposit minus documented out-of-pockets: ordered materials, booked engineer fees, strata submission costs already paid. Everything we deduct gets a receipt.

During the build

You pay per completed, signed-off stage — so there's never a big balance ahead of the work. If you cancel mid-job, you pay for stages completed and materials already purchased for the next stage (again, itemised). Anything genuinely unspent comes back within 14 days.

If we cancel

Hasn't happened yet, but contracts cover it: if we can't complete for reasons on our side, unearned payments come back in full and handover documentation of work done transfers to you. Your statutory rights under Australian Consumer Law sit on top of all of this — nothing in this page trims them.

Design and drafting services

Design packs are billed progressively: survey, then drawing stages. Cancel mid-design and you pay for stages delivered — and you keep the drawings produced to that point. They're yours; that's the deal from the start.

How to request a refund

Email apexbuildersexpert@gmail.com or ring +61 8 9432 8156 with your job reference. Refund decisions get made inside 5 business days, payments back within 14. If we disagree, we'll tell you why in writing — and the WA building dispute channels exist for exactly that.