Privacy policy
What we collect, why we collect it, and what we never do with your details. Plain English version — the legally careful version of the same sentences, basically.
Who we are
Apex Builders Expert Pty Ltd (ABN 63 142 857 209), Unit 7/18 Cnr Roe & Bourke Sts, Fremantle WA 6160. This policy covers apexbuildersexpert.com, our quote forms, email, and phone contact. It's written for the Australian Privacy Act 1988 and the Australian Privacy Principles — and, because people ask, with GDPR-style respect for anyone contacting us from the EU.
What we collect
- Contact details you give us — name, phone, email, suburb — when you fill in a form, email, or ring us.
- Job details: your address, photos or plans you send, and notes from the measure. These live in your job file.
- Website analytics: anonymised usage stats (pages viewed, rough location, device type) via standard analytics cookies. See the cookie policy.
Why we collect it
- To quote your job and run your renovation if you hire us.
- To reply to your enquiry — that's it. We don't run a newsletter funnel off a quote form.
- To meet contract, warranty and tax obligations for signed jobs (we're required to keep job records for years).
What we never do
- Sell, rent or trade your details to anyone. Full stop.
- Add you to marketing lists you didn't ask for.
- Share your job file with third parties except where the job needs it — your strata manager, the engineer on a beam, or the certifier. We tell you when that happens.
Storage and security
Enquiry and job data sits in access-restricted systems, not on a shared office whiteboard. Photos of your home stay in your job file. Site diaries and testimonials only ever go public with your written OK, and names get shortened even then.
Your rights
You can ask what we hold about you, ask us to fix it, or ask us to delete what we're not legally required to keep. EU/UK readers get the same courtesy under GDPR principles — access, rectification, erasure, portability. Email us and we'll sort it.
Contact
Privacy questions to apexbuildersexpert@gmail.com or +61 8 9432 8156. If you'd rather write: Privacy, Apex Builders Expert Pty Ltd, Unit 7/18 Cnr Roe & Bourke Sts, Fremantle WA 6160.
Questions about your data?
Email us and a human — usually Anna — answers within two business days. No privacy-ticket black hole.
Registered office: Apex Builders Expert Pty Ltd, ABN 63 142 857 209. Formal notices go to the address above.